Shipping policy

Last updated: November 1, 2026

Pet Mercantile ships to the United States and to most countries worldwide. Every order is tracked.

Shipping rates

  • Free standard shipping on orders of $49 or more.
  • $5.99 flat rate on orders under $49.

These rates apply within the United States, including Puerto Rico, US territories and APO/FPO addresses. The rate is shown at checkout before you pay. There are no extra charges if your order ships in more than one package.

International shipping

  • $9.99 flat rate to any country we ship to, and free on orders of $79 or more.
  • Delivery takes 10 to 20 business days from order to delivery for most countries. Remote areas can take longer.
  • International orders ship from our overseas warehouse. Products stocked only in our US warehouses are marked "Ships to US addresses only" when you browse from outside the United States.
  • Prices are shown in your local currency where available and charged at checkout in that currency.

Import duties and taxes. International orders are shipped duties unpaid. Your country may charge import duties, VAT, GST or a carrier handling fee when the parcel arrives. These charges are set by your local customs office, are not included in our prices or shipping rate, and are paid by the recipient. If a parcel is refused because of these charges, we refund the item price minus the original shipping cost once it is returned to us.

We do not ship to countries under US trade sanctions.

Delivery times

We send products from partner warehouses. Each product page shows which applies and the expected delivery dates for an order placed today.

  • US warehouse items: 4 to 8 business days from order to delivery.
  • Overseas warehouse items: 9 to 16 business days from order to delivery. These product pages say so next to the delivery dates.

Both include 1 to 3 business days to prepare your order. Business days are Monday to Friday, excluding US federal holidays. If your order has items from both warehouses, they ship separately and you get tracking for each package.

Tracking

When your order ships we email you a tracking link. You can also see it under your account. Tracking can take up to 48 hours to show the first scan.

Changes and cancellations

Email hello@petmercantile.com as soon as possible to change an address or cancel. We can change or cancel an order until it ships. Once it has shipped, use our returns policy.

Late, lost or damaged packages

If your package has not arrived 10 business days after the latest delivery date shown on your order, contact us and we will trace it. If it is lost, we send a replacement or a full refund, your choice. If an item arrives damaged, see our returns policy: you do not need to send it back.

Please check your shipping address at checkout. We cannot be responsible for packages sent to an address that was entered incorrectly, but we will help with the carrier where we can.

Questions

Email hello@petmercantile.com. We reply within one business day.